At Tapestry Solutions, our global customer support team is designed to assist your organization in achieving its goals and objectives — from initial needs to post-production support. Our customer support team expertly delivers exceptional customer service and provides comprehensive technical knowledge. Tapestry employs a variety of domain professionals who have extensive experience with our applications and direct access to the deep knowledge of developers and analysts.
Tactical Operations Center
The Tactical Operations Center (TOC) offers our customers the option of 24-hour network support. Staffed 24 hours a day, 7 days a week, 365 days a year, the TOC ensures our customers receive round-the-clock network monitoring and customer support as well as immediate assistance with any network issues that arise.
Onsite Training and Support
Our customer support team members travel the globe to provide support on-site where our customers use our applications. We deliver assistance in the field to address actual, ongoing operations and the real-world uses of our systems.
Our hands-on instruction, applied directly to live operations, is a highly effective means of teaching and training that enables users to become the best of the best at negotiating real-world challenges and tasks.
It’s hard to believe that we are half a world apart and I was still able to get quality training.
—Chief Warrant Officer, U.S. Army
Our expert customer support team members facilitate in-depth training courses on our products. From getting started with the basics to mastering advanced usage and tools, we have it covered with easy to follow instruction.
For mixed training audiences, we are expert at differentiating instruction to ensure every participant gets the most out of the experience. The goal of the training classes is not only to familiarize users with our applications but also to establish long-lasting, working relationships with our customers.