From the development of the product to implementation in the field, Tapestry Solutions offers detailed training and comprehensive support to the end user. Tapestry regards training and support as core credentials to guarantee our client's satisfaction and the success of our products.
Tapestry offers both on-site and off-site training programs tailored to the user's needs and conducted by instructors with a thorough understanding of the product. Our training curriculum combines an explanation of logistics concepts, careful walk-through on the software functions, and plenty of hands-on experience running the application tailored to our customer's goals. We also offer top-notch follow-on training programs that assist our clients to expand horizons, improve performance, and add value.
Tapestry works diligently to provide a broad range of around the clock support functions to daily operations in sites around the world. From complete installation service to dedicated on-call or on-site support in conjunction with scheduled training exercises and unscheduled emergencies, we are committed to support all of our customers in the field. We also offer our customers full time professional on-site backing from our corps of highly trained Field Service Engineers. They have the polished skills to provide daily supervision and assistance to ensure optimum product performance.
Tapestry has successfully integrated custom software development, field and support services, real-world operational systems, and logistical training simulations in the context of providing realistic warfighting training. Our largest customer base and main support is the US Army, US Marines, US Air Force and the Strategic Joint Community to include the Transportation Command (TRANSCOM), Defense Logistics Agency (DLA) and the Army Materiel Command (AMC). Tapestry has also provided both field support engineering services, and logistic training simulation support to the Combatant Commanders worldwide as part of warfighting exercises and individual unit training.
Whether it is support technically, operationally or instructional, we perform at our highest level to provide well-qualified, effective personnel, effective tools, on-hands experience, and up-to-date detailed training materials. We are committed to providing superior products and services on schedule, following the principles of continuous improvement and in close partnership with customers.
As part of our commitment to being our clients’ ideal partner, we provide a full range of services, including:
Technology Product Training 
On-Site Training
On-Hands Field Training
Instructor Training Services
Refresh Training After Product Modifications
Comprehensive and Detailed Training Materials
Multimedia Instructions
Interactive Class Environment
Simulation Training
Application Training and Instruction
After Action Review Collection, Preparation and Presentation
Exercise Control and Implementation
Exercise Design and Planning
User Training and Support of Tapestry Solutions Products
On-Site Plans and Operation Support
CRITICAL COMPONENTS OF OUR TEAM INCLUDE:
Field Support Engineers (FSEs) and Subject Matter Experts (SMEs) 
Highly qualified and experienced personnel
Skill sets developed through rotational experience in the field and combat theaters, at the simulation testing and exercise sites, and at the command and control integration facilities
Successful military careers and experience in organizations we support
Highly respected in the areas of logistics, simulations, command and control
Operational Support Team
Extensive training in event execution
Detailed understanding of external data systems, formats and how to integrate them into a combat proven Logistics Common Operating Picture (LCOP)
Skilled in tailoring and supporting material to meet specific training requirements
Extensive logistical background and an understanding of advanced logistical concepts
Extensive knowledge of GPS and RF Tag Technologies
Invaluable on-hands experience supporting deployed forces
Capable of creating a realistic and up-to-date operations environment
Technical Support Team
Knowledgeable in the latest development technologies
Aware of Web development and communications, database design and optimization, graphical interface design, operating systems and software packaging
Adept at installing software on Government or contractor provided hardware, network setup and administration, application testing and burn-in of the installed software, and configuring of data feeds from the regional or national servers
Highly trained in addressing networking issues associated with monitoring and conducting quality control on external data feeds
Competent in rapidly adjusting to changes with minimum disruption
Assist in the reduction of the cost to produce custom applications significantly
Able to improve processes
Capable of accelerating response time
Improve services to end users and give our clients effective tools
Methodically approach software development as a spiral development process which gives our clients better control on adjustments or extensions to their plan.
TAPESTRY OPERATIONS CENTER (TOC) (Cick for Data Sheet)
Tapestry has 24-hour network support - the Tapestry Operations Center (TOC) is staffed 24 hours a day, 7 days a week to immediately address, troubleshoot, and repair any network issues that arise anywhere between the Area of Operations and San Diego. At TOC data is fused and integrated from virtually any commercial satellite tracking device or Radio Frequency Identification (RFID) device. In-Transit Visibility (ITV) data, RFID information, Panic Alerts, text messages and other tracking data is gathered from earth stations and other locations worldwide. The data is transmitted to the TOC via a secure internet, where it is parsed, decoded, integrated and fused into a Common Operating Picture (COP). The data is transmitted to Ops Centers and tracking workstations worldwide.
In conjunction with the TOC, Tapestry also maintains a complete fail over Continuity of Operations (COOP) site in Las Vegas, Nevada. This COOP site maintains multi-redundant electrical power, multi-redundant network services, and 24/7 contingency staffing. Any network disruption in San Diego, regardless of cause will automatically fail over to Tapestry's COOP site, with no interruption of service to the end user.
TRAINING MATERIALS
Detailed training materials and Plan of Instructions (POIs) for operators and systems administrators
Training materials cover the essential skills required to operate our applications
Electronic User’s Guide with supporting scenarios