Tapestry’s Help Desk Support Services can maximize productivity and improve the reliability of information support resources by using the right combination of industry-certified processes, cutting edge tools and technologies, and performance-based services. Tapestry Solutions can assist in designing and building a customized call center solution that is suited for a company’s needs.
- Tapestry’s Help Desk Services include:
- Build or Enhance a Company’s Information Technology (IT) Help Desk Services
- Evaluate and Recommend the Necessary Customer Support Solution Needed for a Company’s Environment
- Reduce the Total Cost of Support While Maximizing Overall Customer Service
- Provide Metric and Tracking Capabilities
- Train Help Desk Staff to Provide Support for:
- User Account Assistance
- Software and Hardware Troubleshooting
- Desktop and Laptop Repair
- Software Distribution
- Technical Support
- Trouble Ticket Design and Methodology
- Microsoft Office Support
- Network Connectivity Support
- Website Navigational Assistance
- Installation and Upgrade Support
- Service Level Agreement (SLA) Compliance